Refund Policy

At Whidbey Island Seafood Company, we want you to be completely satisfied with your order. Your trust and satisfaction are of utmost importance to us. If you have any questions or concerns regarding returns or exchanges, please don't hesitate to contact our team.


We have the highest regard for our seafood products and care that you do too. If you are not 100% satisfied with your order, we offer a 30-day return policy. Simply reach out to our customer support team, and we will happily replace or refund any item that didn't meet your expectations.

Damaged or Lost Shipments

While we don't have control over the shipment once it is picked up by UPS, we are committed to resolving any issues that may arise during the delivery process. In the rare event that your order arrives damaged, is lost, or doesn't arrive on time with items still frozen, please notify us right away. We will promptly replace the spoiled products or provide a full refund to ensure your satisfaction.


If you wish to cancel your order, please contact us immediately. We will make every effort to accommodate your request. However, if your order has already begun fulfillment, we cannot guarantee cancellation and you may be charged for the order. Rest assured, we will do our very best to assist you.

Thank you for choosing us as your trusted seafood provider. We appreciate your support and look forward to serving you again in the future!