Shipping Policy

Whidbey Island Seafood Company offers to ship to all orders outside of Whidbey Island, Washington.

Dry Ice & Packaging

All orders are shipped with 10lbs of dry ice pellets that stay frozen for up to 48 hours. Dry ice is sealed in a plastic bag and wrapped in cool-shield thermal wrapping. Our distribution center receives weekly orders of dry ice - allowing us to deliver overnight on Tuesdays, Wednesdays, and Thursdays to guarantee on-time delivery.

Timing

Orders that are placed between Thursday afternoon and Tuesday morning will be shipped Tuesday afternoon. We will not ship frozen goods on the weekend items as seafood products will thaw and spoil.

Carrier & Tracking

We use UPS and they pick up at our distribution center on Whidbey Island Tuesdays, Wednesdays, and Thursdays at 3:00 PM PT. Once UPS scans your shipment into their system you will receive tracking information sent to the email you used at checkout.

Shipping Inside of Washington

  • Shipping is free to all Washington state residents.
  • Orders are shipped via UPS Ground on Tuesdays, Wednesdays, and Thursdays.
  • Orders are shipped with dry ice and cool-shield thermal wrapping.
  • Orders will arrive the next day by 8:00 PM.

Shipping Outside of Washington

  • Shipping is free to orders greater than $250.
  • Orders are shipped via UPS Next Day Air on Tuesdays, Wednesdays, and Thursdays.
  • Orders are shipped with dry ice and cool-shield thermal wrapping.

Once orders are picked up by UPS we don't control the shipment. That said, if any order is damaged, lost, or doesn't arrive on time with items still frozen - we will replace the spoiled products or refund in full.